Support (Sandvik 13505938)

To ensure the right service for your needs,
we offer from our shipping couriers two delivery options:

• Economy shipping: More affordable option when you are not in a rush.
• Express shipping: When you need parts as soon as possible - Even next day delivery! We select the fastest shipping method our service providers offer to get your parts as fast as possible.

Delivery times vary depending on the selected option and your location.

At this moment, Velroq delivers in the EU and Norway. For other countries, please contact support@velroq.com to ask for more information.

Once your order is shipped, you’ll receive a confirmation email and a tracking number, so you can follow the status of your delivery. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn’t show up immediately.

Since we do our best to ship orders as fast as we can, it might not be possible to change or cancel your order if your purchase is already shipped. For changes, please contact us at support@velroq.com. Please look at our return policy for instruction on how to return your purchase and get a full refund.

Based on your location, preferred shipping method, and weight of the products, your shipping costs will automatically be calculated at checkout once you’ve entered your full address.

Yes - we offer a Machine-Fit Guarantee. In the event that this happens, you can contact us (support@velroq.com) to check why the product doesn’t fit your machine. We help you return the item and get a replacement that fits your machine.

We currently accept all major credit cards (including MasterCard, Visa, American Express) for after-pay solutions and we are able to accept payments by invoice. Velroq will not see or use any of the payment information, all payments will be processed by our global payment provider with maximum data security. You can select your preferred payment method at checkout.

Velroq is a B2B supplier focusing on small to mid-sized construction companies that operate surface drill rigs. We screen all potential customers to ensure they meet our requirements and comply with our business policies, selling only to verified, registered businesses. This guarantees that our products, pricing, and support remain focused on the needs of professional operators.